Tao Te Nana – The Way of Listening
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
– Maya Angelou
Last night, I sat at a bar eating chicken wings, reflecting on my upbringing. One story stood out that I felt compelled to share.
My mom always used to say, “Listen to the little kids.” She believed children were people too—full of feelings, opinions, and unique perspectives. And she didn’t stop there. She treated adults the same way. She truly listened. That’s why people wanted to be around her.
What is leadership without people?
My mom had that rare gift. She didn’t need a title to lead. People simply felt drawn to her presence because she made them feel seen and heard. At her funeral, the line for the viewing stretched out the door and wrapped around the block. That’s the kind of person—and leader—I want to be.
I think there are lessons in her example for all of us. Here are five leadership lessons from my mom:
- Everyone Deserves to Be Heard
Leaders who listen create cultures of trust. When employees feel heard, they become more engaged, more creative, and more committed. - Listening Builds Influence, Not Just Authority
Real influence doesn’t come from a job title—it comes from emotional intelligence. Great leaders win hearts by listening first, then guiding. - Connection Over Control
Leadership is not about micromanaging—it’s about forming authentic connections. Listening helps build stronger teams and unlock better solutions. - Insight Comes From All Levels
Some of the best ideas come from the people closest to the work. Leaders who listen to every voice—especially those on the front lines—gain valuable perspective. - Leadership Is a Service, Not a Title
The best leaders are the ones who show up for others. Servant leadership means being present, accessible, and genuinely interested in the people around you.
I miss her daily, but her love and her faith live on through all the people she cared for.
Her legacy isn’t just in what she did—but in how she made others feel seen, valued, and deeply loved.